HOW DOES SITE SECURITY BUILD TRUST WITH CUSTOMERS?

For all of the things that are great about the internet, there’s still one thing that makes many people hesitant to use it for sensitive transactions. Not having the ability to directly monitor where their information goes and who sees it along the way can leave people hesitant to provide financial information and other sensitive data. This can be a major hurdle that many small online retailers have to face when they are just starting out.

Demonstrating trust and security doesn’t only apply to small online retailers, but it also impacts large retailers like Target, whose information got hacked and resulted in compromised credit card information for over 40 million consumers. Here are some common questions consumers have for online retailers when it comes to the security of their sites:

  • Are there common consumer online fraud scenarios to be aware of?
  • Is your site secure for credit card transactions?
  • Will my data get hacked and will my personal information be in the hands of criminals?
  • What does your company do to protect my information?
  • What can I do if I suspect fraud or if I’m a victim of fraud?

Crimson Agility understands these concerns and has recently partnered with Norton Shopping Guarantee to provide customers with both the mental and financial peace of mind that Norton Shopping Guarantee can provide.

Norton Shopping Guarantee is an industry-leading software for antivirus, malware prevention, threat identification and transaction security. After years of experience in online threats and data breach prevention, Norton Shopping Guarantee is confident enough in its ability to protect customers from such threats that it’s prepared to stand by its promise with financial reimbursement. When you sign up with Crimson Agility as a Magento service client, your customers automatically receive the protection that comes with Norton Shopping Guarantee. This includes:

  • Identity theft protection up to $10,000: If you suffer a data breach that leads to identity theft and all that can entail, the guarantee will cover up to $10,000 in costs related to fixing the problem. This includes things like attorney fees and credit disputes.
  • $1,000 Purchase guarantee: This covers the resolution of purchases that don’t meet the buyer’s expectations. Norton will work with both parties to resolve the conflict and will provide reimbursement of up to $1,000 if the conflict isn’t resolved and Norton rules in the customer’s favor.
  • Lowest price guarantee: The online shopping world moves fast, and finding the lowest price is important to shoppers. If an item is offered by another merchant at a lower price within 30 days, Norton will cover the price difference up to $100.

Show Your Customers That You’re Serious About Security

To be successful in online retail, it’s essential that your customers have faith in your ability to protect them and offer them the best and safest shopping experience possible. With Norton Shopping Guarantee, you can reassure your customers that you’re doing everything possible to protect them as well as offering them insurance in the event that something does happen. With a Crimson Agility and Norton Shopping Guarantee partnership, you can enjoy peace of mind knowing that you’re offering your customers the protection they expect and deserve.

If you’re looking to update the security of your e-commerce site and make it secure and reliable for your customers, we invite you to schedule a complimentary consultation with one of our Certified Magento Professionals.

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