PRINCIPLES OF MANAGED SERVICES

Our methodology employs specific steps, processes, and deliverables that are proven to lead to success and customer satisfaction. Like you, we value communication, control, and high quality results.

communication

The key to any partnership is responsive and timely communications. Your assigned account manager keeps you informed and ensures you are never “in the dark”. Additionally, we use a collaborative web portal that promotes transparency and provides a window into all activity.

control

We know cost is always a concern. We have created welldefined and proven processes to ensure you always are in control. We only work on requests you authorize and are 100% accountable to you. Our web portal allows you to easily track hours and successfully completed requests.

high-quality-results

At Crimson Agility, we always follow best practices and do things the “Magento Way”. With a focus on quality and a deep understanding of the nuances of designing for Magento, all work is completed to your satisfaction by our certified Magento professionals.

MAGENTO MANAGED SERVICES PLANS

The Crimson Agility team is ready to help, support and improve your Magento site. Whether you need a little help, or a lot, running Magento Enterprise or Community, there’s an affordable Magento Managed Services Plan for you.

Ask us about discounted pricing for extended agreements.

none-available

FREE

Initial Health Assessment

excluded

24/7 Uptime Monitoring

excluded

Priority Emergency
Service/Outage Recovery

excluded

Performance Monitoring

included

Code Management

included

Portal for Tracking Requests

included

Dedicated Technical
Account Manager

included

Telephone Support

included

Security Monitoring & Updates

included

Customizations & Development

excluded

Real-time Performance
Analytics (New Relic)

excluded

Free SUPEE Updates

included

Monthly Work Summary

included

Free Development Server

excluded

No Risk
No Commitments
or Monthly Minimums

bronze-plan

FREE

Initial Health Assessment

included

24/7 Uptime Monitoring

included

Priority Emergency
Service/Outage Recovery

excluded

Performance Monitoring

included

Code Management

included

Portal for Tracking Requests

included

Dedicated Technical
Account Manager

included

Telephone Support

included

Security Monitoring & Updates

included

Customizations & Development

excluded

Real-time Performance
Analytics (New Relic)

excluded

Free SUPEE Updates

included

Monthly Work Summary

included

Free Development Server

included

5,10,15%
Discounts for
3,6,12-Month Agreements

silver-plan

FREE

Initial Health Assessment

included

24/7 Uptime Monitoring

included

Priority Emergency
Service/Outage Recovery

excluded

Performance Monitoring

included

Code Management

included

Portal for Tracking Requests

included

Dedicated Technical
Account Manager

included

Telephone Support

included

Security Monitoring & Updates

included

Customizations & Development

included

Real-time Performance
Analytics (New Relic)

excluded

Free SUPEE Updates

included

Monthly Work Summary

included

Free Development Server

included

7,12,17%
Discounts for
3,6,12-Month Agreements

gold-plan

FREE

Initial Health Assessment

included

24/7 Uptime Monitoring

included

Priority Emergency
Service/Outage Recovery

included

Performance Monitoring

included

Code Management

included

Portal for Tracking Requests

included

Dedicated Technical
Account Manager

included

Telephone Support

included

Security Monitoring & Updates

included

Customizations & Development

included

Real-time Performance
Analytics (New Relic)

included

Free SUPEE Updates

included

Monthly Work Summary

included

Free Development Server

included

10,15,20%
Discounts for
3,6,12-Month Agreements

MAGENTO MANAGED SERVICES CAPABILITIES

Crimson Agility’s Magento Managed Services Plans provide a dedicated team of Magento certified professionals to ensure that your e-commerce channel continues to grow.

MAGENTO DEVELOPMENT

Add new features and functionality to your site, integrate 3rd party systems, and update your site to a responsive design with ease. Crimson Agility can do all this and much more. Crimson Agility developers are Magento certified and adhere to Magento best practices at all times.

MAGENTO CONSULTING

Crimson Agility wants to be your trusted advisor, assisting you in growing your online presence using Magento. Ask us about our Magento Security Audit or a Health &  Performance Assessment. We will determine what needs to be done to keep your website running securely and at 100%.

MAGENTO SUPPORT

Knowing that a dedicated team of certified Magento professionals is at your disposal provides “peace of mind” and is critical for running a successful online store. The Crimson Agility team has “got your back”. We are accessible by phone or online in emergencies and to help with upgrades, security, and questions.

MAGENTO UX DESIGN

Crimson Agility has a team of UX Experience Designers that can transform your site’s style and theme to align more closely with your vision and brand. Crimson Agility has a team of UX Experience Designers that can transform your site’s style and theme to align more closely with your vision and brand.

TESTIMONIALS

What do people say about us?

I wanted to say thanks for all the work you have expeditiously executed to get the ACTS program functional and on our website. Yes we pay you and its business; however, I do want to say it’s a pleasure to work with organized professionals that get the job done. Prior to working with Crimson Agility this project was an uphill struggle, today I feel a great sense of accomplishment, thanks to the team at Crimson Agility. We couldn’t do what I need to achieve here at Premier Table Linens without you guys.
Ryan Cunningham, Vice President, Premier Table Linens
Ryan Cunningham, Vice President, Premier Table Linens

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