DO YOU NEED MAGENTO SUPPORT OR HELP?

Crimson Agility offers responsive, high-quality Magento Support. Whether you need custom Magento development, an upgrade, help to troubleshoot an issue or a bug, or support in day-to-day operations. Crimson Agility is a trusted Magento Professional Partner that you can count on. Crimson Agility’s Magento support team provides all of the above. As your business grows and you need a partner you can trust, you can depend on us to exceed your expectations. Click “CONTACT US” or call (480) 725-9185 to get started today.

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MAGENTO SUPPORT PLANS

The Crimson Agility team is ready to help, support, and improve your Magento site. Whether you need a little help, or a lot, running Magento 1 or Magento 2, there’s an affordable Magento Support Plan for you.

MAGENTO SUPPORT INCLUDES

All Crimson Agility Magento Support Plans include these features and capabilities and are designed to provide a level of service and professionalism that is unmatched amongst Magento partners.  Above all else, our Magento support is based on being responsive, providing high-quality work, and being accountable.

  • Dedicated Technical Account Manager

    A responsive dedicated point of contact available by phone or e-mail.  A Certified Magento Solutions Specialist.

  • Telephone Support

    Phone support from our experienced 100% US-based Magento support team.

  • 24/7 Uptime Monitoring

    We provide uptime monitoring of your site 24/7 and will communicate and coordinate support when there is an outage.†

  • Priority Emergency Recovery

    Fast responsive emergency support when something goes wrong.  Crimson Agility will ensure your site is back online quickly to minimize disruption to your customers.

  • Performance Monitoring

    The performance of your site is critical, it impacts SEO and conversions.  We will monitor performance and work with you to drive page load times down below 2 seconds.†

  • Code Management

    Managing your Magento code is important an important part of managing your site. Proper code management results in improved security, reliability, and supportability.†

  • Online Task Management

    Crimson Agility provides an online portal for creating, tracking, and managing tasks or tickets providing responsive service and regular feedback.

  • Security Monitoring

    Peace of mind. Weekly security scans and monitoring to ensure your site remains safe and secure.

  • Customizations & Development

    Crimson Agility has the experience to complete any required customizations or development including custom modules, integrations, themes, and advanced functionality.

  • Monthly Work Summary

    A detailed summary of all activity on your site by task, resource, and hours required to complete the task.

  • Free Development Server

    Crimson Agility provides a free development server for all our clients that allows us to complete and validate all changes and development prior to promoting to your “live” site.

  • Magento Assessments

    As requested, Crimson Agility can conduct any of the following Magento Assessments: Security (PCI Compliance), Health & Performance, Code Audits, ADA Compliance, SEO Readiness, or an Upgrade Assessment.  All completed by a Magento Certified “Full Stack Developer”.

  • Magento Certified Developers

    All Crimson Agility development staff are trained, experiences, and certified in one or more Magento Certifications disciplines.

  • 100% US-Based Team

    Crimson Agility’s Magento Support Team is 100% based in the United States with offices in Arizona and Florida.

MAGENTO SUPPORT CAPABILITIES

Crimson Agility’s Magento Support Plans provide a dedicated team of Magento certified professionals to ensure that your Magento site is running optimally and your e-commerce channel continues to grow.

MAGENTO DEVELOPMENT

Add new features and functionality to your site, integrate 3rd party systems, update your site to a mobile-friendly design, and expand B2B capabilities. Crimson Agility can do all this and much more. Crimson Agility developers are Magento certified and adhere to Magento best practices at all times.  100% focused on Magento. Magento development, implementations, and customizations.

MAGENTO UPGRADES

Crimson Agility can upgrade your site from Magento 1 to Magento 2 or to any future version of Magento 2. With Magento 1 end-of-support in June 2020, we are ready to provide a free estimate to upgrade your site.  Cost-effective, fast upgrades. Take advantage of the improved performance, stability, and the latest features of Magento 2 by upgrading today.

MAGENTO SUPPORT

Knowing that a dedicated support team of certified Magento professionals is at your disposal provides “peace of mind” and is critical for running a successful online store. We are accessible by phone or online in emergencies to help with upgrades, security, malware, and troubleshooting issues.

MAGENTO CONSULTING

Crimson Agility is a trusted advisor to our clients, we can assist you in growing your online business using Magento. Ask us about our Magento Security, Health, or Performance Assessments. With over 250 successful site launches, Crimson Agility has the technical expertise and passion to make your Magento project a success.

PRINCIPLES OF MAGENTO SUPPORT

Our methodology for support and development employs specific steps, processes, and deliverables that are proven to lead to success and our client’s satisfaction. Like you, we value communication, control, and high-quality results.  Crimson Agility has many clients that have been working with us for 6+ years.

COMMUNICATION

The key to any partnership is responsive and timely communications. Your assigned Magento support account manager keeps you informed and ensures you are never “in the dark”. Additionally, we use a collaborative web portal that promotes transparency and provides a window into all activity.

CONTROL

We know cost is always a concern. We have created a well-defined and proven process to ensure you are always in control. We only work on requests you authorize and approve after we’ve provided estimates. We are 100% accountable to you. Our web portal allows you to easily track hours and manage requests through to completion.

HIGH-QUALITY RESULTS

At Crimson Agility, we always follow best practices and do things the “Magento Way”. With a focus on quality and a deep understanding of the nuances of designing for Magento. All development and support work is completed to your satisfaction by our US-based certified Magento professionals.

WHAT OUR CLIENTS ARE SAYING ABOUT CRIMSON AGILITY?

Thank you very much to you and your team for all of your support in getting the Biofreeze.com site launched. This was by far the best site update project that we have done and was due to your leadership and team’s great execution. I know we asked your team to work many long nights to pull this off in a short timeframe and really appreciate it. The early feedback from our employees and customers has been really strong – people love the site.

Michael F. McGoohan
Michael F. McGoohan Chief Marketing Officer, Performance Health/Biofreeze

I wanted to say thanks for all the work you have expeditiously executed to get the ACTS program functional and on our website. Yes we pay you and its business; however, I do want to say it’s a pleasure to work with organized professionals that get the job done. Prior to working with Crimson Agility this project was an uphill struggle, today I feel a great sense of accomplishment, thanks to the team at Crimson Agility. We couldn’t do what I need to achieve here at Premier Table Linens without you guys.

Ryan Cunningham
Ryan CunninghamVice President, Premier Table Linens

I know the team put extensive effort in 2018 to make all the success a reality for Performance Health. Your efforts positioned us for growth and success and I personally cannot thank you enough.

Kevin Tesch
Kevin TeschVice President of Applications, Performance Health

Thanks again for your outstanding work on our migration to Magento 2. Overall the site is working much better than Magento 1 and we haven’t had any major complaints. Speed tests show that the homepage is double the size of the Magento 1 homepage and 33% faster. That’s pretty great if you ask me.

Joe Meador
Joe MeadorZip Corvette, E-Commerce Director

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